Refund policy

At Indomie Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer refunds under the conditions outlined below. Please read this policy carefully to understand how we handle refund requests.

 

Eligibility for Refunds:

We provide refunds under the following circumstances:

- The product was defective or damaged upon arrival.
- The wrong product was delivered due to an error on our part.
- The product was not delivered within the estimated delivery timeframe.

 

To request a refund, please follow these steps:

Contact Us – Email us at onlinestore@indousa.us within 7 days of the expected delivery date or receiving your order.
Provide Proof – Submit clear photos or a video showing the issue with the product, your order details, or proof of non-delivery.
Review & Approval – Our team will review your request and notify you within 7 business days regarding approval.

Refund Method
Once approved, refunds will be processed as follows:

Refunds will be issued to the original payment method used during the purchase.
Processing times may vary depending on your bank or payment provider.

 

Exceptions
Refunds will not be issued under the following conditions:

- Change of mind or buyer’s remorse.
- Incorrect orders placed by the customer.
- Requests made beyond the stated refund request period.

Contact Us 
For any questions regarding our refund policy, please contact our support team onlinestore@indousa.us.